Filament Fun 3D – Refund & Return Policy
Last Updated: [02/07/2025]
At Filament Fun 3D, we take pride in providing high-quality 3D-printed products. Since each item is custom-made, we have specific guidelines for returns and refunds. Please review our policy below before making a purchase.
Returns & Exchanges
Due to the nature of 3D printing and the customization involved, we do not accept returns or exchanges on any custom or made-to-order prints. However, if your item arrives damaged or defective, we are happy to work with you to resolve the issue.
Refunds & Replacements
We offer refunds or replacements in the following cases:
- The item arrives damaged due to shipping.
- There is a defect in the print that affects its functionality or aesthetics (excluding minor imperfections inherent to 3D printing).
- You received the wrong item.
To request a refund or replacement, please contact us within 7 days of delivery at [your email/contact info] with the following:
- Order number.
- Photos of the damaged or defective item.
- A brief description of the issue.
Once your request is reviewed, we will notify you of the approval or denial of your refund/replacement. If approved, refunds will be processed within 5-7 business days to your original payment method.
Cancellations
Orders may be canceled within 24 hours of purchase for a full refund. After this period, cancellations are not accepted as printing may have already begun.
Non-Refundable Items
- Custom or personalized orders.
- Items damaged due to improper use.
- Minor imperfections inherent to 3D printing (e.g., layer lines, minor surface irregularities).
Contact Us
If you have any questions or concerns about your order, please reach out to us at [your email/contact info]. We appreciate your support and will do our best to ensure your satisfaction!
Thank you for choosing Filament Fun 3D!